Posted in Uncategorized

Was it worth losing $3,000.00 worth of business? An example of how bad customer service can affect your business.

This happened four years ago… and I have never been back to that restaurant. Customer service is critical to keep your business flowing.

Mags Magazine

10361039_1665608043669519_1606639359672184546_n[1]“Customer service is the experience we deliver to our customer. It’s the promise we keep to the customer. It’s how we follow through for the customer. It’s how we make them feel when they do business with us.”

Shep Hyken, Customer Service Expert and New York Times bestselling Author

I love good customer service. Bad customer service leaves a bad taste in my mouth. In 2012, I went to a restaurant to purchase a significant amount of food to feed a group of  people. When I returned to the office, I realize that I did not have the receipt to claim the expense so I went back to the restaurant to ask for a receipt and that is when I found myself in an unexpected drama.

The cashier who served me earlier said very harshly “You did not ask for a receipt and I can’t go back.” He moved on to…

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Posted in Inspiration

Going off routine may open new opportunities and new windows to your soul

Clustersyello flowersCluster of flowers

It is easy to fall into the same  routine day in and day out.  Wake up… coffee… gym… breakfast… work… colleagues… work…. colleagues…. drive home… dinner… bath…. bedtime…

Routines keep us safe and make our lives predictable. Getting off routine requires some level of effort.

Going off routines can bring a sudden burst of new energy and inspiration into our lives and it may even open new opportunities and windows to our soul.  I have learnt more about myself and the depth of my soul by going off routines and simply following an intuition to do something different.  Do I get into trouble?  A whole lot.  Is  it worth it?  Most definitely!

Today was a great example of going off routine. I held a workshop at the University of Ottawa in the morning.  Normally, I take a taxi back to my office but I decided to walk back – which took about an hour. On the way back, I discovered this great field of black eye Susan’s right next to my office, at the Museum of Nature.  I was pleasantly surprised because I love those flowers.  It also jerked my mind to think that although it is so close to me, I had not even noticed it because I have kept my usual work-home routine for the last few weeks.  I have even also spent my lunch hour indoors catching up on work or having lunch with my colleagues.

Summer is a great time to add a bit more to our usual routines and to get out and discover what is around us.

Try a walk at lunch time… take a route which  you have not taken before!

Go out for a day trip! Discover a city which you have not been to before.

Have an awesome day!




Posted in Uncategorized

Expand yourself with inspiration… therein may lie an answer to something which you have been searching for…

May you find inspiration t help you live your soul mission…

Mags Magazine

“The best and most beautiful things in the world cannot be seen or even touched – they must be felt with the heart.” Helen Keller
I measure the quality of my life  by the quality of moments I have with myself, my loved ones, my colleagues, total strangers or with my experience of the world around me. I know for a fact that apart from knowledge, I need inspiration to thrive – in fact, I think that we all need inspiration.   Inspiration kicks up an infusion of a sacred longing within me to expand myself and be more in tuned with what life is nudging me to do for my soul.  Inspiration is often overlooked as a critical element of what propels a person from one action to another but those who pay attention will realize that inspiration awakens the senses to new possibilities which logic does not always agree with.  I don’t…

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Posted in Inspiration, Women, Work

Laugh… it clears away stagnant energy

“In the sweetness of friendship let there be laughter, and sharing of pleasures. For in the dew of little things the heart finds its morning and is refreshed.” Khalil Gibran
Laugh 2

She told me that she found me in the big room by following the sound of my laughter. That, made me laugh and she also started to laugh. Our laughter rang through the room and we suddenly both become conscious that we were being looked at.  We quietly stifled  and  reduced our  laughter to a giggle but the glimmer in our eyes was probably louder as we found our own little quiet spot.

She said that my laughter brought her joy and that she seldom heard this hearty laugh anywhere. I don’t know why I laugh so spontaneously and I have found myself in trouble several times because of this laughter that rises like a drunkard from somewhere deep in my soul. Last year, a few colleagues and I were asked to stop laughing in an empty café because our laughter was too much for owner. We never went back to that café and I have often wondered why our laughter bothered the owner of the café so much.  She did not seem happy either.   Sometimes, I am very unconscious of my laughter until someone draws my attention to it.  I laugh because some things are funny but I also laugh when faced with situations that are quite serious and the only way to calm my nerves is to laugh.

But here is what I think about laughter: Each time I laugh, I feel that angels come running to my space and they dance around me as long as my laughter lasts. When I am worried, I laugh to make the angels hurry along even more. Do you know what else? I think that laughter clears stagnant energy and the angels come to sweep away all the webs of anxiety or fear that is trapped  around my energy field.

Not surprisingly, research is proving that laughter has similar benefits to exercising!  There are even laughing classes now to teach people how to laugh!

“The most wasted of all days is one without laughter.” E. E. Cummings






Posted in Life Purpose, Meet Ordinary People Doing Great Things!, Women, Work

Congratulations to our photographer – Nyamulola Kambanji


20160621_170327Mags Magazine would like to congratulate our talented photographer, Nyamulola Kambanji,  for being the photographer for the WOW (Welcoming Ottawa Week) award winners! She did an incredible job with the photographs!

Mags Magazine has been the recipient of your work and your passion continues to shine! You are a great example of living your passion.

Congrats to all the award winners for reaching out to newcomers from your heart and creating a lasting impact in their lives.


Welcoming Ottawa Week (WOW) is an annual, week-long series of dialogues, cultural and celebratory events, sports activities, documentary screenings, and other fun events designed to convey the genuine welcome and hospitality of Ottawans to newcomers, while providing opportunities for quality interactions between residents, old and new. To learn more about WOW please click here.

Exhibits will remain at City Hall until July 3rd.  If you are in Ottawa, do visit the exhibits and learn more about those great individuals.






Posted in Health and Wellness

Lavender – in my front yard!


There are some things, after all, that Sally Owens knows for certain: Always throw spilled salt over your left shoulder. Keep rosemary by your garden gate. Add pepper to your mashed potatoes. Plant roses and lavender, for luck. Fall in love whenever you can.

Alice Hoffman

I touch the blooms every morning before I leave for work and every evening when I return from work. I brush my fingers across my nostrils to inhale the sweet, calming perfume which floods my body with a sense of serenity and pride… that I actually have a little hedge of lavender plants right in my front yard!  Had I known of the deep pleasure from this simple act, I would have planted lavender 10 years ago!

Gardening in Canada has been quite a challenge for me. It took me almost 10 years to understand the difference between annuals and perennials!  It was not the meaning of the words that challenged me but my brain would simply not make the natural connection between planting flowers and vegetables during various seasons, thinking though plants which needed full sunlight, shade and partial sunlight and the illogical sense that delicate plants could survive the freezing winters and pop up the following  year!

I grew up on the island of Saint Lucia where we do not have to ever pay attention to seasons of the year.  There are 365 beautiful sunny days and we don’t have to think about annuals and perennials.  We planted flowers and vegetable and they grew and bloomed – although we did pay attention to the moon! Small things like our approach to  gardening can demonstrate many differences in cross cultural communication.  It took me ten years to make gardening in Canada a natural part of my life and to have a deeper appreciation for what should be planted during the various seasons of the year.

Anyway, I started gardening a bit more purposefully two summers ago and I am pleasantly surprised by some of the plants which I have discovered such as Lavender. I have always loved the fragrance of lavender.  When I planted it, I almost did not expect it to grow – it seemed to be a bit too sophisticated for my yard.  I was so pleasantly surprised to see the plants bloom this spring and even more surprised to learn (by watching many you tube videos), that lavender grows very well in dry soil. It does not require heavy maintenance except for pruning at the right time, to facilitate better growth for the following year.

These photos show the growth for this year.  I am looking forward to pruning the flowers and making little lavender sachets with them!

The journey of a thousand miles begin with a single step! Imagine the possibilities of a lavender hedge…and the beautiful fragrance of lavender all over my yard!


Have a blessed day!