This happened four years ago… and I have never been back to that restaurant. Customer service is critical to keep your business flowing.
“Customer service is the experience we deliver to our customer. It’s the promise we keep to the customer. It’s how we follow through for the customer. It’s how we make them feel when they do business with us.”
Shep Hyken, Customer Service Expert and New York Times bestselling Author
I love good customer service. Bad customer service leaves a bad taste in my mouth. In 2012, I went to a restaurant to purchase a significant amount of food to feed a group of people. When I returned to the office, I realize that I did not have the receipt to claim the expense so I went back to the restaurant to ask for a receipt and that is when I found myself in an unexpected drama.
The cashier who served me earlier said very harshly “You did not ask for a receipt and I can’t go back.” He moved on to…
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